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Please read the FAQ before contacting us. Most likely your question has already been answered.



Payment Issues

  • Are credit cards accepted?
    We accept Credit Card payments online through our merchant account.
  • Do you do payments over the phone?
    Unfortunately, all orders must be processed and paid online through our website.
  • Are Payments Discreete?
    Yes, payments are discreete. Charge will be billed as "Haloculture"
  • Which currencies are accepted?
    We accept only USD dollars on our american website. For Canadian CAD currency please go to wizardpuff.ca.

Retail Store/Local Pickup

  • Is there a local pick up option in Buffalo?
    Our store is currently online only. Unfortunately, we do not have a local option available.
  • Are there any retail and/or online stores affiliated with Wizard Puff?
    We are not affiliated with any retail and/or online store.
    Please be cautious when purchasing from other vendors (both online and retail) as they will be selling counterfeits.


  • How discreet is your packaging?
    All packages are shipped in non-branded boxes and bubble mailers.
    No mention of Wizard Puff is on the package.
  • How long do orders take to be processed and shipped out?
    All orders may take up to 3 business days to be processed.
  • How long do packages take to be delivered once processed?
    Canadian orders take 1-10 business days.
    American orders take 3-10 business days.
    International orders take 1-3 business weeks.
  • Which countries do you ship to?
    We ship to USA and Canada Only. We are currently upgrading our warehouse to allow fulfillment in other countries.
  • How much is shipping?
    Canadian orders cost a flat $9.99
    American orders with tracking cost a flat $13.99
    American orders with no tracking cost a flat $6.99
  • Are there any import fees?

    American and Canadians do not have any imports fees.

    If by chance you do receive an import fee please use the contact us below for us to resolve the issue.

  • Where is my tracking number?!
    Tracking numbers will be emailed within 2 business days.
  • Why isn't my tracking being updated?!?
    Please note new shipments may take 1-2 business days to update.
    International orders may take up to 1 week to update.
  • Why is my package being delayed?
    Delays are usually caused by holidays, weekends, and/or severe weather conditions.
    Please take these inconsideration when ordering.
  • What is a "business day"?
    Monday to Friday are normal business days in North America.
    Weekends and Holidays are not business days.
    Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.
  • Why is my tracking number stating it is already delivered?
    Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared.
    Please use www.canadapost.com to check your package if this error occurs.
  • Are there faster delivery options?
    At the moment standard shipping is the only option, we are working on a faster solution.


  • How do I use my warranty and/or process a replacement/return.
    Please use the contact form found at the bottom of this page.
  • My product broke on arrival and/or within 30 days, what do I do!?
    Please use the contact form found at the bottom of this page.
  • My product broke after 30 days what do I do?
    For products broken after the 30 day time period without the purchase of Wizard Puff Warranty there is nothing that we can do on our side to rectify the issue.
  • Can I return my product?
    We do not accept returns on used products. All products must be unopened and their shrink wrap must be intact.
  • Glass Order Notice
    When you first receive your package, inspect it to make sure that it is in proper working condition.
    We recommend filling it with water and check to make sure that there are no leaks or cracks.
    If it does not meet your working satisfaction, PLEASE DO NOT USE IT.
    Take a picture of your product and email it to support@wizardpuff.com with a description of the issue you are having.
    We must be informed of all issues within 48 Hours of you receiving your item.
    We will either send you out a replacement or issue you a full refund for the defective item.
    We replace all products that were broken or damaged during shipping.
    We do not accept returns on glass items.

Wholesale/Advertising/Business Inquiries

  • Do you offer wholesale on your products?
    We do not offer wholesale pricing(s) on our products.


If you have any question that has NOT been answered please contact us! 

We will get back to you within 48 hours.

Thank you for checking out WizardPuff.com!


Company Info:
Email: support@WizardPuff.com
Web: www.WizardPuff.com




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